Privacy Policy

Last updated: 3 July 2026 · Akshar Technologies Pty Ltd (ABN 56 603 865 185), Melbourne, Australia

Callsign is a call answering service operated by Akshar Technologies Pty Ltd ("we", "us"). This policy explains what information we collect, why, and how we handle it. We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What we collect

• From website visitors: analytics data (pages visited, device type, approximate location) and contact details you submit when joining the Founding Crew.
• From our clients: business details, contact details, billing information (processed by Stripe — we don't store card numbers), and the business configuration used to answer your calls (services, service details, service areas, FAQs).
• From callers to our clients' numbers: call audio recordings, transcripts, and details the caller provides (name, phone number, address, job description). Callers are interacting with an automated voice assistant answering on the business's behalf.

How we use it

• To answer, transcribe, and route calls on behalf of our clients, and deliver captured details to them by SMS and email.
• To set up, monitor, and improve the quality of each client's call handling.
• To operate, bill, and support the service.
• To measure and improve our website and advertising.

What we don't do

• We do not sell personal information.
• We do not use client call recordings to train shared or public AI models.
• We do not share caller details with anyone other than the business the caller rang.

Storage and security

Call data and client configuration are stored in Microsoft Azure data centres located in Australia. Access is limited to the client the data belongs to and Callsign personnel for support and tuning. Voice processing during a live call is performed by our voice-AI and telephony providers under contractual data-protection terms; some processing may occur outside Australia during the call itself.

Retention and deletion

Call recordings and transcripts are retained while the client's account is active, so the client can review their own call history. Clients may request deletion of any recording at any time, and all call data is deleted within 90 days of account closure. Callers may request access to or deletion of their information by contacting us or the business they called.

Cookies and analytics

Our website uses Google Analytics 4 and the Meta Pixel to understand site usage and measure advertising. You can opt out with standard browser controls or ad-preference settings on Google and Meta platforms.

Access, correction, and complaints

To access or correct your information, or to make a privacy complaint, email hello@callsign.au. We respond within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).