Designed around your agency
- Your approved listing and inspection information
- Your intake questions and agent routing
- Your appointment and callback process
- Your rules for escalating property-management calls
Voice AI for real estate agents
Stay focused with your client. See which calls need your attention next.
Your Callsign handles property enquiries while you are with clients. An AI-prioritised callback list helps you decide who to call back first. Calls matching your important numbers and phrases, such as streets you are actively selling on, appear at the top. Configured SMS alerts can bring the details to your nominated contact after processing.
Yes, keep your current phone number.
Your customers call the same number. Conditional call forwarding lets Callsign answer when you are busy, do not answer or are unreachable, where supported by your provider.
How it works with your phone setup →Hear how Callsign handles a customer call.
This recording demonstrates an accounting workflow. Listen to the voice and conversation; your questions and actions would be designed for your business.
Accounting example 2 min 29 sec
Read the transcript
Transcript of the recording. Only “zero four” is retained from the phone number in the demo audio.
Receptionist Thanks for calling A One Accountants. This is Eva. How can I help today?
Caller I want to talk to an accountant.
Receptionist I can help with that. May I ask what you need help with today?
Caller Business activity statement lodgment.
Receptionist Thank you. Are you an existing client, or would this be your first time working with us?
Caller First time.
Receptionist Thanks for letting me know. Is the BAS for a company, a trust, or a sole trader business?
Caller Company.
Receptionist Thank you. Do you have any investment properties in the company?
Caller No.
Receptionist Have you bought or sold any shares, or done any trading in the company this financial year?
Caller No.
Receptionist Does the company have an SMSF, a self-managed super fund?
Caller No.
Receptionist Thanks for confirming those details. When would you like to book your BAS lodgment appointment? Is there a day this week that suits you?
Caller As soon as possible.
Receptionist This will just take a sec. The earliest BAS lodgment appointments are tomorrow, Friday the 6th of November. I can offer 9 am or 9.30 am. Which would you prefer?
Caller 9 am.
Receptionist Great. Could I please have your full name for the booking?
Caller John Smith.
Receptionist Thank you, John. I just need to confirm your best contact number. You’re calling from zero four [remaining digits removed]. Is that the best number to reach you on?
Caller Yes.
Receptionist One moment. This will just take a sec.
Receptionist You’re all booked in for your BAS lodgment appointment, Friday the 6th of November at 9 am. The meeting will run for about 30 minutes. You’ll receive an SMS confirmation shortly.
Receptionist Just to confirm, your name is John Smith and your contact number is zero four [remaining digits removed]. You’re a new client and this is for a company BAS lodgment with no investment properties, shares or trading and no SMSF. Take care. Bye.
What would a useful call achieve in your business?
Tell us what the caller needs and what should happen next.
A property enquiry, flagged for follow-up.
You are at an inspection. A caller mentions a street your agency has marked as important. Callsign takes the enquiry and makes the match visible after the call.
Saved phraseSmith Street
“I’m calling about the property on Smith St. Could an agent call me about viewing it?”
In your portal, after processing
Prioritised callback list
Matched: Smith Street
Alex · Property enquiry
Asked about viewing the Smith Street property and requested an agent callback.
Callback details ready in the portal
Matching calls appear ahead of other open calls, with the newest matches first. They stay until handled or dismissed.
To your nominated contact
A short priority text
Example SMS with the number omitted. Requires configured alerts. Summaries may be shortened or unavailable; timing depends on processing and delivery.
Choose what matters
Save “Smith Street” in Important phrases. Common road abbreviations such as “St” and “Street” are treated alike.
Let the call finish
Callsign captures the agreed enquiry details. Once the ended call is processed, it checks the caller’s transcript against your saved phrases.
Follow up with context
Review the match and summary in your prioritised callback list. With SMS configured, your nominated contact can also receive a short alert.
Stay with the client in front of you, then return to a follow-up list shaped by your agency’s priorities. A phrase match highlights a mention; it does not verify the listing or establish buying intent.
You choose which calls stand out.
AI analysis helps identify the enquiry and signs of urgency. Your callback list combines those signals with recency and the priorities you choose below. You can update your saved lists as your agency’s focus changes.
- Important callersAdd the numbers of vendors, landlords or other contacts you want to keep in view. Calls from matching numbers are flagged as important.
- Important phrasesSave phrases that matter to your agency, such as a street name for a current campaign. Matching mentions in the caller’s transcript are flagged for follow-up.
- Priorities that evolveAdd or remove callers and phrases as your focus changes. Updates apply going forward, without re-ranking calls already evaluated.
Keep important client calls in view.
Illustrative workflow: a vendor whose number you have saved calls while you are in an appointment.
Callsign captures the enquiry. After processing, the call is flagged as an important caller and placed in the matched group in your prioritised callback list. A configured priority text can give your nominated contact a short summary.
The match uses the incoming phone number. Withheld numbers or calls from a different number will not match that saved entry.
A clear reason to follow up
Your agency chooses the relationships it wants to keep prominent. Saving a number does not, by itself, change the live greeting or conversation; those are designed separately around your workflow.
Know who called, which property and what they need.
A useful first conversation gives the right person in your agency enough context to respond.
- Buyer or renter enquiryCapture the property address or listing reference, the caller's question and their preferred next step.
- Inspection questionAnswer from the inspection details your agency approves. If information is missing or uncertain, prepare a staff callback.
- Appraisal requestCapture the property, selling timeframe and contact details so the right agent can follow up.
- Property-management callIdentify the property, caller relationship and reported issue, then route it under your agency's escalation process.
An appraisal enquiry, ready for the agent.
Illustrative workflow: a property owner calls while your sales team is at inspections. The exact questions and next steps are agreed with your agency.
Understand the request
Ask which property the owner wants appraised and what they would like to discuss.
Capture the timing
Ask about their intended selling timeframe and when an agent can reach them.
Arrange the next step
Book an appraisal appointment only when the agency's connected system confirms it. Otherwise, capture a preferred time for follow-up.
Prepare the handover
Give the team the property reference, enquiry purpose, timing and callback details in a structured summary.
Your agency stays in control.
Start with one call type worth improving. Your own Callsign uses the information and connected actions approved for that task; each integration is confirmed and tested for your agency.
Kept with your team
- Negotiations, valuations and professional advice
- Decisions about applications, offers or tenancy matters
- Unapproved promises about availability, price or attendance
- Requests outside the agreed workflow
A few practical questions.
Understand how priorities and alerts fit your agency’s call workflow.
Can Callsign flag calls about a property we are marketing?
You can save an important phrase, such as a street name. After a call is processed, Callsign checks the caller's transcript for a match. Matching calls are labelled and placed ahead of unmatched calls in your prioritised callback list. Matching depends on what the caller says and how it is transcribed; it does not verify the property or buying intent.
Can we prioritise calls from important clients?
Yes. Save their Australian phone numbers in Important callers. Calls from a matching incoming number are flagged. Withheld numbers and calls from another number will not match that entry.
Do priority alerts arrive during the call?
These priority alerts are processed after the call ends. With SMS configured, the nominated contact can receive caller details, the match reason and a short summary when available. Timing depends on call processing and message delivery. This is separate from any agreed live-call escalation workflow.
Can we change the priority lists ourselves?
Yes. You can add or remove important callers and phrases in Settings. Changes apply going forward and do not re-rank calls that have already been evaluated.
Does the callback list identify the most profitable property leads?
The priority controls reflect the numbers and phrases your agency selects. They do not estimate commission, verify buyer readiness or predict which enquiry will become a sale. Matched calls appear before unmatched calls, including urgent ones; staff remain responsible for deciding what needs action.
Explore another industry.
Which callers and property enquiries should stand out for your agency?
Tell us about one call you want to handle better and what should happen next. We will review your scenario and call within four business hours, Melbourne time.
Describe your agency's call scenario